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Job Description
Job Specifications Job Criteria
Position IT Helpdesk Support Engineer (IT Manager)
Contract type Permanent
Location Riyadh, Saudi Arabia
Key Responsibilities:
1. Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
2. Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
3. Designs, implements, and manages digital and analog telecommunications equipment and services including Telephony, Networking, VoIP, Voice Applications.
4. Evaluates and recommends new products and systems to improve network and telecommunications reliability, throughput, and productivity.
5. Plans, orders, coordinates, and provides support to the network control area for the installation of new telephone systems for different office locations.
6. TCP/IP and general networking issues.
7. Performs service/installation of access control, intrusion alarm, closed circuit television systems, and other various security related systems.
8. Evaluates, diagnoses, troubleshoots systems and perform repairs as necessary. 3. Assists in the development of training programs for employees.
9. Performs upgrades and additions to systems in order to increase functionality and usability.
10. Performs computer program entry as required to add closed circuit television cameras, access control devices, and intrusion alarm systems as needed.
11. Protect systems – servers and services from external and internal threat by
(a) Analyzing and evaluating systems security vulnerabilities
(b) Updating security patches for servers (Web server, Mail, DNS, etc.)
(c) Applying Access control List on servers
(d) Deploying best security measures
12. Provide initial assessment of urgency and business impact on all IT support calls.
13. Manage service requests, software installations, new computer setups, upgrades, etc.
14. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
15. Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, LAN/WAN connectivity, SAP and others as assigned.
16. Dealing with multiple desktop programs, configuration and debugging techniques.
17. Monitor daily backups.
18. Ability to work independently and in a team environment.
19. Ability to communicate well with internal and external contacts.
Requirements:
1. Bachelor’s Degree in Relevant Field or equivalent.
2. MCSE & CCNA certification preferred.
3. 3-5 years directly related work experience in a technical help desk position supporting business applications e.g. SAP, Windows 7 or 8, Office 2010 or 13, etc. in a business environment.
4. Knowledge of multiple desktop programs, configuration and debugging techniques.
5. Strong work ethic, detail oriented as well as excellent oral and written communication skills.
6. Sound problem resolution, judgment and decision-making.
7. Ability to lift and move equipment weighing 30-40lbs.
8. Experience supporting Windows, Microsoft Office 2010 or later, Outlook in and Exchange Environment, Internet Explorer, hardware/software issues, desktops, laptops, printers, and mobile devices both in person and remotely.
9. Experience with TCP/IP and general networking issues.
10. Experience providing superior customer service and support.
11. Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
12. Strong interpersonal and organization skills, successful in working both independently and in a team environment.
13. Strong problem solving skills.
Note:
Only Kerala Candidates required
Forward your CV's to the mail id info@fnrco.com.sa
Job Specifications Job Criteria
Position IT Helpdesk Support Engineer (IT Manager)
Contract type Permanent
Location Riyadh, Saudi Arabia
Key Responsibilities:
1. Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
2. Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
3. Designs, implements, and manages digital and analog telecommunications equipment and services including Telephony, Networking, VoIP, Voice Applications.
4. Evaluates and recommends new products and systems to improve network and telecommunications reliability, throughput, and productivity.
5. Plans, orders, coordinates, and provides support to the network control area for the installation of new telephone systems for different office locations.
6. TCP/IP and general networking issues.
7. Performs service/installation of access control, intrusion alarm, closed circuit television systems, and other various security related systems.
8. Evaluates, diagnoses, troubleshoots systems and perform repairs as necessary. 3. Assists in the development of training programs for employees.
9. Performs upgrades and additions to systems in order to increase functionality and usability.
10. Performs computer program entry as required to add closed circuit television cameras, access control devices, and intrusion alarm systems as needed.
11. Protect systems – servers and services from external and internal threat by
(a) Analyzing and evaluating systems security vulnerabilities
(b) Updating security patches for servers (Web server, Mail, DNS, etc.)
(c) Applying Access control List on servers
(d) Deploying best security measures
12. Provide initial assessment of urgency and business impact on all IT support calls.
13. Manage service requests, software installations, new computer setups, upgrades, etc.
14. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
15. Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, LAN/WAN connectivity, SAP and others as assigned.
16. Dealing with multiple desktop programs, configuration and debugging techniques.
17. Monitor daily backups.
18. Ability to work independently and in a team environment.
19. Ability to communicate well with internal and external contacts.
Requirements:
1. Bachelor’s Degree in Relevant Field or equivalent.
2. MCSE & CCNA certification preferred.
3. 3-5 years directly related work experience in a technical help desk position supporting business applications e.g. SAP, Windows 7 or 8, Office 2010 or 13, etc. in a business environment.
4. Knowledge of multiple desktop programs, configuration and debugging techniques.
5. Strong work ethic, detail oriented as well as excellent oral and written communication skills.
6. Sound problem resolution, judgment and decision-making.
7. Ability to lift and move equipment weighing 30-40lbs.
8. Experience supporting Windows, Microsoft Office 2010 or later, Outlook in and Exchange Environment, Internet Explorer, hardware/software issues, desktops, laptops, printers, and mobile devices both in person and remotely.
9. Experience with TCP/IP and general networking issues.
10. Experience providing superior customer service and support.
11. Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
12. Strong interpersonal and organization skills, successful in working both independently and in a team environment.
13. Strong problem solving skills.
Note:
Only Kerala Candidates required
Forward your CV's to the mail id info@fnrco.com.sa
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